Privacy Policy

Introduction

This Privacy Policy describes how Ascendia Group LLC ("we," "us," or "our") collects, uses, and shares information when you use our websites, products, or services.

Information we collect

Depending on how you interact with us, we may collect:

• Account information — such as your name, email address, and credentials when you create or manage an account.
• Chat and message content — text or other content you submit through chat, support, or in-product messaging features.
• Images and files — content you upload where our services support attachments or media.
• Usage data — such as device or browser type, general location derived from IP address, pages viewed, timestamps, and diagnostic or performance data.

How we use information

We use the information we collect to:

• Provide, maintain, and improve our products and services;
• Process transactions and communicate with you about your account or requests;
• Detect, prevent, and address technical or security issues;
• Comply with legal obligations and enforce our terms.

Third-party services

We use trusted service providers to operate our business. For example, we may use Stripe for payment processing and AI providers to power certain product features. These providers process information on our behalf in accordance with their own policies and our agreements with them.

Data retention

We retain information for as long as needed to provide our services, meet legal or accounting requirements, and resolve disputes. Retention periods may vary depending on the type of data and how it is used.

Contact us

If you have questions about this policy or your data, contact us at contact@ascendiagroupllc.com .